On the surface, every hotelier has a broad notion of how integral a hotel’s food-and-beverage program can be for the guest’s onsite experience. It’s all about exciting the senses and igniting positive emotions. That, and revenue, of course...

When Davenport IA native Michael Whalen graduated from Harvard Law School in 1978, a bright future in the legal profession lay before him. There was just one problem. While he enjoyed studying law, an internship with a prestigious Beverly Hills law firm had convinced him that he hated practicing it...

The last decade or so has witnessed the emergence of a new era of dining with profound and dire implications for hotels across the world. Namely, internet-born resources have made it possible for any guest to readily locate a number of local eateries, making it harder for a property’s onsite restaurants to gain traction amongst new customers and retain existing patrons...